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Generally the concept of nursing as known to many nurses as well as to the generally society at large is the aspect of provision of medical services best on both subjective and objective aspect of the patients in various healthcare institutions (Sharma, Dhar, & Tyagi, 2016).
However an interview with Tanya a Social Worker of Bon Secours Health System reviewed the need for incorporation of the non-clinical point of view that involved exploration of additional emotional and intelligent aspects of the patients that would trigger and create an efficient and supportive healing environment for the patient. She continued to elude that there is need to look more past the records and administer perfect and complete medical serviced to their patients. She continued stressing that at sometimes the services that are mainly offered do not exhibit the expected results due to the additional demands by the patients. She used an example of health care offered to a patient who undergoing financial distress while at his or her home. As much as the services may solve his or her heath demands, other surrounding non-health demands which may not be within the nursing profession may hinder the effectiveness of this particular services hence the need for administration non-clinical aspect that entails emotional intelligence alongside the subjective and objective services (Sharma, Dhar, & Tyagi, 2016).
Asking on the role played by this nurse who may not be well equipped with the required skills for both administration of subjective and objective clinical services as well as emotional care, she went on suggesting delegation of these particular roles to nurses who were best in provision of these services was very essential due to different conditions that various patients in health care institutions may be. Even though there existed rare cases of patients who lacked adequate social care from relatives, most of the patients required support from the nurses upon discharge (Karimi et al, 2014). According to Tanya, ethical standards in the nursing profession are only fulfilled if the nurses themselves are able to identify what is right for their patients which implies that the patients must be well satisfied emotional especially upon accessing social services provided by these particular nurses. Finally according to her perspective if provision of follow up services by the nurses as far as the clinical aspect is concerned then to provision of an assessment of what needs and demands by the patients have been accomplished and which one had not was what was referred to as social services as per the non-clinical point of view entails (Bastos, Turato, & Quintana, 2017). This implies best on the records of the nurses, various measures may be taken if the patient may be responding to medications prescribed to him or her by his or her own physician demanding approachability of different health tools for the patient.
Therefore it is clear that handling of various patients by nurses requires application of both clinical and non-clinical aspects which are very integral in the entire healing process of patients. Provision of emotional intelligence by nurse is very essential in dealing with various patient emotions that can affect the treatment and responsiveness of patients to various medical services. This is what is referred to as provision of healthcare serviced beyond subjective and objective aspect in healthcare institutions thus non-clinical aspect of nursing.
Bastos, R. A., Turato, E. R., & Quintana, A. M. (2017). Clinical-qualitative study on emotional aspects of practices and learning, interviewing Brazilian nurses from a hemato-oncological unit who work with patients in risk or death process. European Psychiatry, 41, S672.
Karimi, L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2014). Emotional rescue: The role of emotional intelligence and emotional labour on well‐being and job‐stress among community nurses. Journal of advanced nursing, 70(1), 176-186.
Sharma, J., Dhar, R. L., & Tyagi, A. (2016). Stress as a mediator between work–family conflict and psychological health among the nursing staff: Moderating role of emotional intelligence. Applied Nursing Research, 30, 268-275.
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