Frequently Asked Questions
What makes you better than other writing services?
We do not spend our time comparing ourselves to others. What we can say is that we offer fully degreed and qualified writers, custom, original writing products, and a commitment to follow the specific instructions and deadlines of our customers. We take pride in the products and services we offer, and nothing leaves our doors until it has been reviewed by our editors and checked for originality and high quality.
Who are your writers?
We use only degreed and experienced writers, and our employment process is rigorous. Our writers must present their degrees, pass an examination, and submit an original piece of writing to us. They are native English-speaking professionals with Bachelor’s through Ph.D. degrees from English-speaking institutions. We assign orders based upon the specific qualifications of each writer, so you always get an expert in the topic field who is at least one degree level above your current level of study.
Can I communicate with my writer?
Absolutely. In fact, we insist upon it. The more communication between you and your writer, the less chance there is for mis-understandings and a product you may not be thrilled with. When you place your order, you are given a private account on our site. Through this account page, you may message your writer at any time, and s/he may message you as well.
How do you guarantee that you will follow my instructions?
When you compete the order form, we ask for every detail of every requirement you have. This is your time to provide everything. Even if you forget something, you can give the information to your writer directly. Before you ever receive your final product, our editing department reviews that product and compares it to the instructions you have given. If anything is missing, the writer is notified and must fix the issue immediately. As a further check, if you find that a detail is missing, you can request an immediate revision, and it will be done free of charge.
How do you protect my privacy?
You have to provide your personal information when you place an order. This is the only way we can contact you if there is a question or an issue with your order. We need your name, your email address and a phone number. All of this information is encrypted on our site, and we never share information with any third parties.
Regarding your financial information: You will be paying for your order with a credit/debit card, wire transfer, or through PayPal. When you use a bank card, we have a third-party payment processor with an SSL certification. We never see or hold your financial information. PayPal is its own secure payment processor.
What if I do not like the product you have delivered?
This does not happen often, because we have so many transparent procedures in place. You and your writer communicate; our editing staff reviews the product before delivery to you; and we follow your instructions.
When your final draft is ready, you are notified. We ask that you access your personal account and download it. You have the chance to review it and either approve it or ask for revisions. Those revisions will be completed quickly and they are free of charge. Please check out our revision policy, so that you understand all of the details.
How do you guarantee that my writer is qualified?
We analyze every order and only assign a writer who meets our requirements for that order. For example, if you are a high school student in need of a history paper, we will assign a writer with at least a Bachelor’s degree in history. If you are a Ph.D. candidate who needs help with a dissertation, we will assign an academic with a Ph.D. in your research field. We always match orders and writers.
How is the price calculated?
We individualize every price based upon the order details. When you supply those details, pricing is automatically calculated at the time. Pricing depends on your academic level, the type of writing you need, the number of pages and resources, and the deadline date that you set. Again, you will know the price before you actually submit the order, and there are no extra, hidden fees.
Do you offer discounts?
Yes. We have a new customer discount of 15%. Beyond that, returning customers will receive discounted prices based upon the number of pages/orders. We want long-term relationships with our customers, and we are happy to provide discounted pricing for loyalty and for complex and lengthy orders. Contact our customer support department for information on the discounts you may qualify for.
Do you provide refunds?
We have a money-back guarantee policy in place, and you should review it. It is rare that refunds are requested, because of our lines of communication throughout the whole process of order completion. On rare occasions, a writer may have an emergency and will have to be replaced. This could result in a delay of completion. At other times, there may have been a mis-understanding relative to details of your instructions. In these instances, we keep writing and revising until you are satisfied. If we miss a deadline, which only rarely happens, of course you will receive a partial refund.
Once you have reviewed our refund policy, if you have any more questions, we urge you to contact our customer support department for more explanation.
Can I make contact with you at any time?
Yes. Our customer support department never closes, and there will someone to help you 24 hours a day, 365 days a year. Call, email or live chat with us at any time.
These are the most frequently asked questions by our customers. If your question has not been answered here, please get in touch with us. We want you to feel completely comfortable using our services and knowing that you will have a qualified writer, that your instructions will be followed, and that we are available to you at any time. We believe in transparency and communication.