About organizational culture

Organizational culture, according to (Ogbonna 2012), refers to the moral principles, ethics, and values that direct a group of professionals in an organizational setting. On the other hand, an industry in business refers to the way a company keeps track of the most recent developments. For instance, the hotel business is guided by certain values, attitudes, and beliefs. the employees, that is. Customer contacts are constantly present in the hotel sector. To stay up with evolving trends, it is crucial to comprehend the industry's use of language, values, concepts, and ethics in the treatment of members and customers. In the industry of hospitality one is always expected to have good manners and etiquette (Ogbonna, 2012). For instance, the workers in the industry are expected to be interesting and smile with their clients. Such a behavior would ensure that clients expectations are met. Moreover, while attending to a client, one’s hands should not be pocketed. One must speak clearly and softly. For example, when explaining terms and conditions in Business Day End (BDE) to clients, it should be done clearly. Moreover, the industry values positive attitudes as there is a belief that good attitudes can win hard times. In addition, the employees with good attitudes are easy to train and can adjust quickly to changes as compared to the one with poor attitude. The industry of hospitality has got great value for association among coworkers. That is, there is value for respect of authority and fellow coworkers. The purpose to this is that, the relationship in the industry amongst the members of an organization usually determine the members fate (Ogbonna, 2012). For example, the members can earn promotion or demotion as determined by the organizational experience and interactions. The associations also show how much an individual relates to the missions and goals of the organization he or she is in.

References

Ogbonna, E., & Harris, L. C. (2012). Managing organizational culture: Insights from the hospitality industry. Human Resource Management Journal, 12(1), 33-53.