Protection and Safety Measures for Support Technicians

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Normally, support technicians must take into account ten safety and protection measures. Support staff members must lock up server rooms, give the necessary surveillance settings, and encourage proper rack mount server utilization, according to Baybutt (2012). Support specialists should also make sure that the workstations are properly maintained and lock up all the vulnerable gadgets in a single room. Also, the support professional must guarantee that the server devices and machine have the proper logins and passwords to keep the equipment secure and must provide internet supplement protections (Baybutt, 2012). Moreover, hacked proofed technology should be installed to prevent data from being stolen. The technician must install back up devices such as USB keys, a hard disk, and floppy disks in order to keep important data of the organization.

Safety Measures for Working with Electronics

Electronics are potentially dangerous, particularly when the safety measures are not considered. One should avoid working with electronics while the power is applied and the power circuit should not be connected until the work is finished. Other safety guidelines to be followed while include disconnecting any cable from the power immediately when he or she smells anything burning. Also, all the working materials and place should be kept dry, and the technician should have safety equipment like a fire extinguisher, phone, and first-aid kit (Baig, 2012). Additionally, the person has to avoid the mismanagement of electronic circuits, and all the electronic devices to inhibit damages that could be detrimental. All the electronic devices are required to be disconnected from the power or keeping the power off when carrying out maintenance and repair activities (Puester et al., 2012). Furthermore, a technician has to wear non-conductive clothes, shoes together with hand gloves while working with electronic devices.

The Dangers that Support Technicians Should Consider

The primary physical hazard that numerous technicians face is cable and wires connected to devices on the floor of the office without placing the necessary danger and wet floor signs required for warning (Puester et al., 2012). The electronic devices have to be appropriately covered using tapes in attempts to prevent any physical hazard. Also, a number of mechanical hazards such as a finger jamming in a printer machine when putting in the printing papers are a danger that needs to be considered. The cleaning chemicals that are used by technicians could also result in chemical hazards. The keyboard cleaning chemicals and dust removal gels also pose a danger to the eyes and skin of users. A technician has to take a keen attention about the inkjet printer which can give clothes and skin permanent stains.

Troubleshooting Steps for Resolving Common PC and Network Issues

The initial troubleshooting step in resolving network issues in PC includes closing up all the running programs and windows. Secondly, the technician should ensure that all the cords are appropriately connected and repeat the sequence to identify the problems. The third step involves pressing F1 for the technician to get access to the Help Window. In the fourth step, when the error message shows, the technician has to record it for reference (Baybutt, 2012). Restarting the style is the fifth step and if restarting the computer does not work properly, the computer should be shut down in order to take the backup of the entire working process. The steps to be followed in case of network troubleshooting while connecting error include opening the network diagnosis icon from the diagnose and repair, and secondly ensuring that all the cables are properly connected.


Baig. (2012). Troubleshooting Techniques of Complex Multi-Layered PCBs. Journal Of Basic And Applied Sciences.

Baybutt, P. (2012). What risk reduction measures should be credited in process hazard analysis?. Process Safety Progress, 31(4), 359-362.

Puester, T., Walter, J., Hustedt, M., & Wesling, V. (2012). Technical safety measures for the safe use of hand-held laser processing devices. Journal Of Laser Applications, 24(5), 052004.

May 24, 2023

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