Queuing System and Catastrophe Management

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In all aspects of life, individuals come into contact with various queuing systems. Enterprises and companies need to effectively manage their line waiting for orders because they are essential and critical for successful management of the company and its activities. There are many queuing prices, and they involve lost consumers from balking. Reneging on other issues consists of the procedure where a subject often leaves the queue after queuing because it might be too long to wait. The most significant prices for the queuing system is lowering consumer satisfaction, and this might cause severe damage to the company or brand image. However, it is vital to notice that every situation is different and that the waiting queue systems are significantly composed of many different features. Nonetheless, there are four essential elements of the queuing system. First, the output of consumers may be infinite or finite.

Second, a waiting line system of times or consumers must be present. Third, a working or operational station that conducts many activities must be made available. Last, a priority rule and policy that can choose the next consumer or product on which the service should be performed should be available. In such a system, it is necessary to ensure that the clients are satisfied and the arrival point is sufficiently marked and are more inviting. Moreover, the service delivery must be efficient for the clients to feel that their welfare is taken care off. Queuing system Is a vital element of the service sector because it deals with concerns of treating consumers and in essence, it significantly improves services and reduces the waiting time. As a result, queuing systems helps in catastrophe management.

Keywords: queue system, catastrophe management, queuing, services, infinite and finite populations, consumer arrival, consumers, firms, catastrophes


The queuing system is essential for business activities. The typical queue system consists of different features, First, arrival procedure that looks at various elements of the client arrival. According to Rheinberger and Treich (2017), customer arrival may occur in batch, bulk, or single entry as the distribution of time or appearance in finite or infinite population. Second, the service mechanism which looks at the present resources for effective customer services and the queue structures. The underlined assumption in this component is that a service time of consumer is mainly independent of arrival to the line.

Other features include queue characteristics and service configuration. There are two forms of queuing systems. These include the queues with a discourage arrivals that have implications in desktops and computers with batch work processing where work submissions are regularly discouraged. According to Karthikeyan and Sudhesh (2016), the effect occurs when the system is routinely used. The infinite server queue is characterized by several servers that are accessed continuously by consumers arriving at the service according to the Poisson procedure. In the infinite queuing system, the consumers never have to wait for the services and products. In this queuing system, the services and goods demands of the clients are identically and independently distributed. For instance, the student in a university program.

The queuing system deals with scenarios where the consumer arrival might be considered random. Thus the service rendered randomly. According to Kumar (2017), the service firm can limit the cost, thus improving profitability through an effective queue management approach. The price is related to a consumer waiting in the line, and there occur cost associated with increasing new encounters to reduce the service time. Thus, there is a higher need to address the trade-off concerns by the management.

The benefit of the queue theory is that it builds a psychological boost to establish anticipation and excitement. Additionally, there is a price or value tag that is attached to a product or service that consumers are queuing for in a company. Despite these benefits, the queuing system is characterized by drawbacks. These include many consumers may leave the queue, thus not purchasing the service or an item. Subsequently, there may be a lower consumer satisfaction, and this might lead to severe damage to the product or company’s image. Therefore, a constant service-model is essential to the clients because they are always aware when they are next, thus increasing their anticipation. The consumers may consider the organization as being useful in the queuing system. Therefore, clients tend to have a positive picture of the firm.

`Karthikeyan and Sudhesh (2016) affirm that infinite population scenarios consider the limited or fixed size of clients visiting the service counters. Consequently, the system assumes that consumers leave the queues after being served thereby reducing the population of the users. The threat cannot be ignored but has to be resolved immediately. To solve the challenges associated with the queue systems and catastrophe management, it is necessary to understand the traits of the queuing system. For instance, the waiting in-line for services in banks of supermarkets. Therefore, the essay focuses on the queuing system and catastrophe management.

Problem statement:

The introduction of the queuing system is significant for businesses and companies because it increases efficiency and fastens the services. However, due to the increase in population and higher demand for services and products, many organizations employ traditional queuing mechanisms. These methods have resulted in human and financial losses for the organizations. If the risk is not mitigated, the crisis may lead to more complications and damages when attempting to restore the pre-catastrophe social, economic and infrastructural status. Therefore, for the successful queuing system, it is necessary to establish corrective mechanisms for managing catastrophes.

Main Objective

To analyze the queuing systems and catastrophe management

Other Goals

I. To determine the types of disasters in queuing systems

II. To assess the effects of the queuing system in organizations

III. To identify mechanisms of preventing and managing catastrophes in queuing systems

IV. To recommend a research design or solutions for effective catastrophe management

V. To provide future research considerations for queuing system.

Research Methodology

The study employs qualitative and quantitative data. Secondary data were obtained from the published articles and journals about the queuing system and catastrophe management. Consequently, the study used qualitative data collected through questionnaires and interviews after obtaining the consent of the participants. Statistical package for social sciences (SPSS) is employed to analyze secondary data while thematic analysis to analyze primary information.

Summary of Literature Represented in the Article Reviews.

Since the past eras, the aspect of a catastrophe happens at the unexplained times, thus leading to obliteration of all consumers. The temporary inactivation of products and service facilities pending the new arrival of consumers is not an unusual issue in different concrete difficulties and risks. According to the previous studies, the catastrophes are likely to originate from an additional service place or from outside the structures.

According to the current studies, the queuing systems are increasingly consuming vital parts in demonstrating the queuing circumstances in personal computer correspondence systems such as manufacturing process, supply chain management, banks, and hospitals. According to Dharmaraja and Kumar (2015), recently, the queuing systems with various fiascoes have been pulling in the considerations of the modeler. In the grounds of employing systems in the production setting, the ample labor continues to remain done despite several previous studies being about the recording power and achieving inventory heights, increasing storage capabilities Khalili, Mohammadzade & Fallahnezhad, 2016). The client arrives at the service and product facility that needs an advantage. The served client leaves immediately allowing for the decrease in population (Stock decay). The stock is provided by the outside supplier, thus is regarded as queuing-stock structure.

There is a set value of C servers with different service frequencies, and all arriving clients want a single server for their provisions. The line castigations remain FCFS while the regular clients choose various servers on FSF (swiftest server primary). The engendering function technique is used to determine a temporary solution. Moreover, precise time and dependent probability bonds of the line system magnitude are achieved. To exemplify how the financial means become a treasured device for the non-financial organizations in the management of catastrophes it is necessary to insert a customary insurance and safety channel. The cat bonds sponsored by transport and infrastructure company must emphasize the efficacy of a coordinated financial tool in control of catastrophes.

According to Dharmaraja and Kumar (2015), the rate of catastrophes continually prompts an annihilation of all components of the queuing methodology. Therefore, exhibiting different queuing methods with fiascoes is vital from a capacity aspect. Currently, there are industrialized queuing frameworks with severe disasters for the clients. For instance, the weariness of human-made biological features such as ozone layer pull significant measures to mitigate risks and catastrophes in the queuing system

Analysis and Evaluation of the Problem

Worldwide hazards raise critical matters on a grander scale compared to the common problems. The challenge of global discussions on climate variation or nuclear-powered energy plans offers sufficient illustration (Rheinberger & Treich, 2017). Many interest groups have higher stakes in hazard regulation and thus influence the regulator. The influence of a given team regularly depends on the features of the hazard. One primary criterion for the controllers’ response to disastrous intimidations is how the benefits and expenses are shared by taking into consideration a policy intrusion that tries to decrease air contamination.

In their study, Rheinberger and Treich (2017) explain that the conforming expense is generated by taxpayers. Nevertheless, the benefits are consumed by individuals residing in bigger towns. However, it is unclear in what ways the relative size of the group influences policymaking if the persons exposed to air contamination occupies a more significant percentage. The policy relishes more party-political backing while there are strong inducements to free services and activities on the joint act settings (Rheinberger & Treich, 2017).

In their study, Rheinberger and Treich (2017) discovered that the more disastrous a hazard is, the more these enticements are since more persons are hypothetically affected, although with a slighter possibility. Governing expenses may be catered for by a specific business that helps to generate the possible calamity. For instance, in the example of GHG discharges. Previously, it is acknowledged that the causal code activates stronger party-political antagonism. Nonetheless, the impact and perceptibility of several campaign groups are essential for disaster evasion.

Based on the governing apprehensions, the industry might gain control over the government organ destined to control it, thus a substantial problem in the decision-making by the government on matters of dangerous activities (Rheinberger & Treich, 2017). The lobby teams employ more pressure on policymakers and legislators who care much about the reputation.

The groups perform their activities with the support of media, which plays a vital role in influencing the populace’s discernment of hazards that might cause calamities. The effect might elucidate the reason that not all disasters get a similar level of the recovery system. However, Dharmaraja and Kumar (2015) argue that when service procedures and landing system are unfilled, catastrophes might equally occur at a given agency as a Poisson process at the rate ψ. Despite the preventive mechanism, the tragedy takes place in the system with each available purchaser being devastated.

In their research, Pizzutilo and Venezia (2018) assert that catastrophe bonds which are treated as securities have been perceived to permit the transfer to the commercial market of the fuzzy. The process involves losses and damage of possible disastrous episodes. Despite using reinsurance or insurance corporations to decrease and handle the calamity exposure, catastrophe bonds are used in nonfinancial corporations.

Dharmaraja and Kumar (2015) argue assert that within the corporation, they are functioning in the infrastructure and transportation business as a supplementary and tools to old-style insurance agreements. Based on that, catastrophe bonds commonly described as cat-bonds are increasingly becoming a valued monetary tool for non-financial companies. Moreover, they help in solving substantial problems by non-financial companies operating transport business.

Recommended Research Design/Solution

There is two recommended research design that can be used to solve the problem. First, Numerical software design that helps in balancing the job in the prison cells (people). The approach is essential in minimizing the production cycle time and in resolving the operator task that is problematic in a cellular industrial scheme.

Second, an empirical or a heuristic algorithm that assists in solving a two-stage sundry digit program data for the optimum task of workers in the cells production. The primary goal of the model is to minimize the total expenses and the cycle time with the review of the non-deterministic procedure. Additionally, an empirical algorithm works effectively to reduce the manufacturing sequencing time challenge for workers who concentrate on JIT manufacturing structures (Khalili, Mohammadzade & Fallahnezhad, 2016).

Conclusion and Future Research Considerations

Future Research Considerations

The future research should focus on the queuing models in different production environments because less research has been conducted within the sector. Based on this scenario, the study should be concentrated towards achieving inventory control and the ideal inventory categories, thus enhancing operation sequences and storage capacity. The research emphasis should be put on the queuing system functions. Additionally, more considerations must be placed on the interest teams since they have high stakes in catastrophe management.


Queuing system has been found to be advantageous because it is efficient and reliable for the customers coming to the service facility. Modern queuing system and catastrophe model are designed as a monetary tool for managing the calamity exposure of non-monetary companies during restrictions in the assurance business. The queuing systems allow many guarantors to have an inexpensive alternative to the conventional insurance system to handle their disaster hazard exposure. Consequently, the guarantors can mitigate and terminate risks of catastrophes. The lining system has successfully adapted to businesses and marketplaces. Thus, signifying the demand for more security mechanisms. However, catastrophe bonds would serve as safeties to enable the exchange to the budgetary markets. Nonetheless, due to the increase in population, the constant application of traditional queuing mechanisms has resulted in adverse human and financial losses due to many catastrophes. Therefore, queuing systems are more essential in catastrophe management. Thus they should be employed in all businesses and organizations in the marketplaces.


Dharmaraja, S., & Kumar, R. (2015). Transient solution of a markovian queuing model with heterogeneous servers and catastrophes. Opsearch, 52(4), 810-826. doi:http://dx.doi.org.prx-keiser.lirn.net

Kumar, R. (2017). A transient solution to the M/M/c queuing model equation with balking and catastrophes. Croatian Operational Research Review, 8(2), 577-591. doi:http://dx.doi.org.prx-keiser.lirn.net

 Karthikeyan, K., & Sudhesh, R. (2016). Recent review article on queueing inventory systems. Research Journal of Pharmacy and Technology, 9(11), 2056-2066. doi:http://dx.doi.org.prx-keiser.lirn.net

Khalili, S., Mohammadzade, H., & Fallahnezhad, M. S. (2016). A new approach based on queuing theory for solving the assembly line balancing problem using fuzzy prioritization techniques. Scientia Iranica.Transaction E, Industrial Engineering, 23(1), 387-398. Retrieved from https://search-proquest-com.prx-keiser.lirn.net

 Pizzutilo, F., & Venezia, E. (2018). Are catastrophe bonds effective financial instruments in the transport and infrastructure industries? evidence and review from international financial markets. Business and Economic Horizons, 14(2), 256-267. doi:http://dx.doi.org.prx-keiser.lirn.net

Rheinberger, C. M., & Treich, N. (2017). Attitudes toward catastrophe. Environmental and Resource Economics, 67(3), 609-636. doi:http://dx.doi.org.prx-keiser.lirn.net

January 19, 2024

Business Economics



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