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Effective communication is one of the main aspects of effective managers. In his post, Neill (2016) discusses some of the contact pitfalls. Neill reflects on coordination problems in organizations and on the different approaches that can be used to reduce failures. Some of the failures highlighted in the essay include the presence of jargon and technical terminology, the detachment of behavior and vocabulary, and the emphasis on top-down modes of communication.
The use of technical terminology and jargon restricts the efficient contact of an individual. The intended meaning is not significantly decoded by the receiver. The lack of meaningful decoding of information by the receivers limits the understanding of information and instructions given. The result of the use of jargon is miscommunication and conflicts in companies. Putting oneself in the receiver's shoes and communicating in a simple language they can understand is one way to overcome the use of jargon in communication. Use of visual and pictorial aids go a long way in ensuring effective communication.
Apart from the use of jargon, the detachment between words and actions of senders of information affect the effectiveness of communication. First, the disconnect between one's words and actions create ambiguity of intended meaning. Second, the detachment between words and actions create mistrust among members of a team or company. The only way to avoid this failure in communication is walking the talk. Managers and leaders in various organizations should ensure that they heed their own words and do what they say.
Finally, Neill establishes the focus on the top-down type of communication as an inhibitor in the communication process. Top-down communication prevents the building of trust between managers and employees thus reduction in productivity. Furthermore, a focus on top-down communication implies the lack of active listening on the part of executives. The lack of active listening on the part of managers enables employees to determine their worth to the organization thus determining productivity. Management should, therefore, ensure active listening and involvement of teams they lead in all company matters.
Neill, C. (2016). Why Communication in Companies Is So Poor (And How to Get It Right). Forbes.com. Retrieved 26 September 2017, from https://www.forbes.com/sites/iese/2016/03/21/why-communication-in-companies-is-so-poor-and-how-to-get-it-right/#64baa4dc5ed6
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